Trying to set up scan to email office jet 9012e printer

[drich]

I just bought new printer and to scan to email I had to set up user profiles through hp smart - my previous hp printer didn't require an email to send emails of scans, I simply scanned a document and put in a recipient email address for it to go to.  I created 2 sender profiles with 2 different emails and it fails either because it says username and password are incorrect or the server is busy.  Help!

[Dragon-Fur]

@drich 

Welcome to the HP User Community.

Basic How-to

HP Printers - How to Scan

and

HP OfficeJet Pro 9010, 9020 Printers - Set Up and Use Scan to Email 

Assuming other options are correct in the EWS Scan to Email profile / setup,

Scan to Email does not typically support 2-Step Verification

Consider:  Check the email security on your email client / server.

Less secure apps & your Google Account

For example, Assign an App Password

What else?

HP Smart - Windows

Add your "sender" email address to Windows Mail

Use HP Smart to scan the content, then select to "Share" (email) that scanned content.

Partial Example - HP Smart - Windows - Scan - (Optional) Edit

HP_Smart_W10_Scan_Edit_Document_Set_5

HP Smart - Mobile - Scan > (Optional) Edit > Share/Save

HP_Smart_Mobile_Scan_Edit_2

Semi-related information...

Your printer supports "Print Anywhere".

This is the method that, for select printers, that can be used in place of the older "ePrint"

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

OfficeJet 9012e All in-One OfficeJet Pro 9015e All-in-One OfficeJet Pro 9018e All-in-One OfficeJet Pro 9020e All-in-One OfficeJet Pro 9025e All-in-One

HP Smart app (Android, iOS) HP Print Service Plugin (Android) Apple AirPrint Wi-Fi Direct Print Anywhere Samsung Print Service Plugin Mopria Print Service (Android, Amazon Fire OS)

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

Example - HP Smart - Windows - Print Anywhere

HP_Smart_w10_Printer_Settings_Print-Anywhere_2

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet 9012e All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"