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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎01-13-2024 01:48 PM

HP Recommended
Product: HP Color LaserJet Pro M478f

Until today I was able to do Two-sided Scanning via HP Smart -- using the ADF on the printer and selecting "2-Sided". It no longer works. Only the first or odd number pages are scanned and show up in the HP Smart screen. I can still do 2-sided copying and I can do 2-sided scanning to a USB-Drive. It just does not work via HP Smart anymore. I have power cycled the printer and restarted HP Smart -- that does not help. I am using HP Smart version 151.2.1091.0.

 

And - I do own this printer. For some reason when I enter its Serial Number into the "add a product to my profile" is says the serial number is incorrect. And the auto detect software installer crashes.

 

Any ideas what is going on?

 

2 people had the same question
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