UDC_Install.json/UDC_device_2.json

[jms64342]

Bjr,

J’ai dû réinstaller Windows 10 sur mon PC et du même coup j’ai dû réinstaller mon imprimante HP 5640 Envy. L’impression marche mais pas la numérisation, j’ai un message avec ces 2 liens qui s’affichent.

I had to reinstall Windows 10 on my PC and at the same time I had to reinstall my HP 5640 Envy printer. Printing works but not scanning, I have a message with these 2 links displayed.

C:\ProgramData\HP\HP ENVY 5640 series\HPUDC\TH4AO6219X05ZC:USB\UDC_Install.json

C:\ProgramData\HP\HP ENVY 5640 series\HPUDC\TH4AO6219X05ZC:USB\UDC_device_2.json

Thanks for your responses.

jms

[Raj_05]

Hi @jms64342,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[jms64342]

Hi

the product number is TH4AO6219X, the model is HP ENVY 5640

[Raj_05]

Hi @jms64342,

Thank you for your response, 

I'm sorry to hear you're having trouble with scanning on your HP Envy 5640 printer after reinstalling Windows 10. The issue may be related to missing or outdated drivers or software. Here are some steps you can follow to troubleshoot and resolve the scanning issue.

Check Printer Connections:

• Ensure that your HP Envy 5640 is properly connected to your computer, either via USB cable or over the network, depending on your setup.
• Make sure the printer is powered on and ready.

Install HP Full Feature Software:

• Visit the HP official website (https://support.hp.com) and navigate to the support page for your printer model.
• Download and install the full feature software package for your printer model. This package usually includes the necessary drivers and scanning software.
• Follow the on-screen instructions to complete the installation.

Restart Your Computer:

• After installing the software, restart your computer to ensure that all changes take effect.

Check for Windows Updates:

• Ensure that Windows 10 is up to date by checking for and installing any available updates. Sometimes, Windows updates can include important driver updates.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the HP website. This tool can automatically diagnose and resolve printing and scanning problems.

Reconfigure Scanning Software:

• If you still encounter issues, open the scanning software that came with your HP printer or use the default Windows Scan app.
• Check the settings and configuration to ensure that the scanner is correctly set up.
• Try scanning a document or image to see if it works.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[jms64342]

Hi,

My printer is connected via the USB cable

I installed the file Full_Webpack-40.15.1230-EN5640_Full_Webpack to support the printer from my PC.

Scanning works with HP Print and Scan Doctor, it also works via the printer screen, but it doesn't work from the icon created on the desktop. I still get the 2 screens sent when I initialize my area request.

See you soon

jms

[Raj_05]

Hi @jms64342,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support