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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-05-2020 03:23 AM

HP Recommended
Product: DAVID SLS-3
Operating System: Microsoft Windows 10 (64-bit)

I tried to start the David Scanner software with USB dongle plugged in. I get a message indicating no license file found. When I check the dongle I get a message stating that its unaccessible and is either corrupt or unreadable. Any advice? Assistance would be most appreciated.

Category:
2 people had the same question
2 REPLIES 2

‎11-05-2020 07:57 AM

HP Recommended

This does not appear to be a an HP product, but if the key is corrupt or the license is missing then you will need to get a replacement key from the vendor by contacting their technical support. Keys do fail or corrupt, usually from being simply unplugged rather than being ejected through software.

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‎11-05-2020 11:58 PM

HP Recommended 
many thanks for the quick reply.
I think I didn't fully describe something, because I'm pretty sure that it is now an HP product.

I have the same problem as with this post:
https://h30434.www3.hp.com/t5/3D-Scanning/USB-Key-Corrupt-License-status-No-license-file-found/m-p/7455617

I found several similar posts in the forum. Unfortunately the links in it for the solution were all defect or the answer was written as a personal message.

Can you offer me the same help as in the other posts?

Many thanks.
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