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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-17-2021 10:19 PM

HP Recommended
Product: HP Envy 4500

I have a HP Envy printer won't scan. Windows 11.

Has worked well with Win10 PC. Print-scan doctor says it's all set up, no issue. Wireless printing works. Tried re-installing, rebooting and turning firewall off, issue is still there.  "failed to initialize selected paper source"when I actually try to get a scan.

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1 person had the same question
2 REPLIES 2

‎10-17-2021 10:26 PM

HP Recommended

Hello, I'm here to help you with your problem.

You need to download and install the latest HP printer driver for your device from the following link.
https://support.hp.com/sg-en/drivers/selfservice/hp-envy-4500-e-all-in-one-printer-series/5304875 


Initiate a scan from the HP Scan driver

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‎10-17-2021 10:42 PM

HP Recommended

It works. Thanks!

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