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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-17-2021 10:19 PM

HP Recommended
Product: HP Envy 4500

I have a HP Envy printer won't scan. Windows 11.

Has worked well with Win10 PC. Print-scan doctor says it's all set up, no issue. Wireless printing works. Tried re-installing, rebooting and turning firewall off, issue is still there.  "failed to initialize selected paper source"when I actually try to get a scan.

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1 person had the same question
2 REPLIES 2

‎10-17-2021 10:26 PM

HP Recommended

Hello, I'm here to help you with your problem.

You need to download and install the latest HP printer driver for your device from the following link.
https://support.hp.com/sg-en/drivers/selfservice/hp-envy-4500-e-all-in-one-printer-series/5304875 


Initiate a scan from the HP Scan driver

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‎10-17-2021 10:42 PM

HP Recommended

It works. Thanks!

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