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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-31-2020 07:17 AM - edited ‎05-31-2020 07:19 AM

HP Recommended
Product: HP OfficeJet Pro 9016
Operating System: macOS 10.15 Catalina

Hello,

 

I just purchased a HP OfficeJet Pro 9016 and I am unable to configure Scan to Network Folder  on macOS Catalina 10.15.5 operating system. Both printer and operating system are up to date.

 

I have followed these instructions, but I haven't been able to figure out my mistake.

 

Using smb://macbook-air.fios-router.home

  • When I use the path \\macbook-air.fios-router.home\ScanToFolder with my credentials exactly as displayed on my user, and I get the following error: Incorrect credentials. Check your username/password and try again.
  • Same path but I do not use credentials, I get the error: The printer is unable to connect to the remote destination. Check your configurations and try again.
  • When I use the path \\###.###.#.###\ScanToFolder (IP exactly copied off Network Summary @ EWS), I get this error: The printer is unable to connect to the remote destination. Check your configurations and try again.
  • Again, same path but no credentials: The printer is unable to connect to the remote destination. Check your configurations and try again.

I have a wireless connection.

I made sure the time in my printer and MacBook match.

I made sure all users have Read & Write access.

I attempted uninstalling printer and HP Smart.

I even tried from my iMac, and I get same errors.

I do not have a Windows, only two Apple computers.

 

I know this has been asked several times, and I attempted all other solutions but they have not worked for me. I did contact HP and they told me to go to Apple.

 

I highly appreciate your help!

1 person had the same question
1 REPLY 1

‎06-06-2020 05:07 AM

HP Recommended

Hi @mc021

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly refer to the FAQ section in this document.

Refer to the last question which shows step by step instruction to set up Scan to Network Folder.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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