Unable to attach pdf file to mobile fax - HP Officejet Pro 8600)

[nimett1]

I previously sent a fax from HP Smart.  I am trying to send the same document to another recipient and am unable to attach the pdf file on HP Officejet Pro 8600.   

Open HP Smart

Click Mobile Fax

Enter fax number, etc

Add file - search for it, select it and click Open

Message:  There was a problem uploading your file.  Please try again later.

Any suggestions?  Thanks!

[Kumar0307]

@nimett1, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to send a PDF file via Fax. Have you tried sending any other files and check if the issue persists?

Make sure the HP Smart app is up to date.

For more info on HP Mobile Fax, click here.

Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!