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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-13-2021 08:29 AM

HP Recommended
Product: HP ENVY 5644
Operating System: Microsoft Windows 10 (64-bit)

Unable to get scan function to work

1 person had the same question
1 REPLY 1

‎08-21-2021 03:21 AM

HP Recommended

@johnbike3

 

Welcome to the HP Support Community.

 

Do you get any error message? Are you able to copy?

 

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

 

If the issue persists, try these steps:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 


I am an HP Employee

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