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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎09-08-2022 11:57 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

i cannot Fax or Scan after installing Microsoft update KB 5016616. I've tried uninstalling this update, but Microsoft won't let that happen. My old restart/restore points were also wiped out during the install. I have current system images & restored them & everything worked ok until somehow - I don't know how - the updates were laid down a few days later. I've done this install/system image restore several times & can't find a way to prevent the update getting installed.

I've also tried reinstalling the drivers, but, since the Microsoft update, that doesn't work either. In their update notes, Microsoft mentioned that they "fixed" some printing problems. The Microsoft Troubleshooter cannot find/fix the problem. 

The specific issue is that my ver. 10 system does not see the scanner or fax. It does allow me to print but that's all it allows me to do.

Anyone have any ideas?

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