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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-18-2022 12:31 AM

HP Recommended
Product: OfficeJet Pro 9015e
Operating System: Other

In trying to scan to my OfficeJet Pro 9015e inkjet printer from my MacBook Air running MacOS Monterey 12.1,  I have been unable to log in to HP Smart. The app opens, but when I hit the scan button, I receive a request to log in. When I hit the Log In button, all I get is a spinning blue band and no way to actually input information. I have tried reloading the HP Smart app, but that has made no difference. Please help. This is crippling.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2022 12:42 AM

HP Recommended

I already have an account with a successfully installed printer. That was not the problem. I was unable to get a log in screen on HP Smart. But tonight the problem seems to have resolved. I was finally able to bring up the log in screen on HP Smart and sign on. I also downloaded the HP Easy Scan app as backup. Thank you for responding.

View solution in original post

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2 REPLIES 2

‎01-18-2022 02:47 AM - edited ‎01-18-2022 02:48 AM

HP Recommended

@mdetwiler 

Hello,

To scan or print with the HP Smart application, you need to log in with an HP account.

Please use HP Easy Start to install your printer.

The following document are for your reference to scanning:

 

If you are on macOS and the issue persists, please use HP Easy Scan to scan.

 

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎01-19-2022 12:42 AM

HP Recommended

I already have an account with a successfully installed printer. That was not the problem. I was unable to get a log in screen on HP Smart. But tonight the problem seems to have resolved. I was finally able to bring up the log in screen on HP Smart and sign on. I also downloaded the HP Easy Scan app as backup. Thank you for responding.

Was this reply helpful? Yes No
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