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Locked

‎06-02-2023 10:15 AM - last edited on ‎06-04-2023 10:34 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer

HP OFFICEJET PRO 9015 ALL‑IN‑ONE

 

The document paper jam is locked ... unable to reset. Power it down several times and still showing the messages.

1 REPLY 1

‎06-05-2023 09:38 AM

HP Recommended

Hi @LORENV,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing paper jam issues with your HP OfficeJet Pro 9015 All-In-One Printer.


Please follow the steps below to perform a reset on the unit:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer and try printing.


You may also refer to the steps in this document.

 

Let me know if this works and have a good day.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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