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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-19-2024 09:54 AM

HP Recommended

Unable to scan doc on HP Desk Jet 4100 All in One Printer series

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1 REPLY 1

‎11-20-2024 12:15 PM

HP Recommended

Hi @JBOW85,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you're having trouble scanning with your HP DeskJet 4100 series printer, here are some troubleshooting steps to resolve the issue.

 

Check the Connections

  • Ensure the printer is properly connected to your computer or device via USB or WiFi.
  • Verify the printer is powered on and not in an error state.

Use the Correct Scanning Software

  • Open the HP Smart app on your computer or mobile device.
  • If you don't have it installed, download HP Smart and follow the setup instructions.

Test the Scanner

  • Place a document on the scanner glass or in the document feeder (if available).
  • Use the HP Smart app or your computer’s scanning software to initiate a scan.

Reset the Printer

  • Turn off the printer, unplug it from the power source, and wait 60 seconds.
  • Plug it back in, power it on, and try scanning again.

Update Drivers and Firmware

  • Visit the HP Support website to download and install the latest drivers and firmware for your printer.

Check Scanner Settings

  • Ensure the scanner is selected in the software (e.g., HP DeskJet 4100 Series).
  • Adjust settings for resolution, file format, and destination folder if needed.

Troubleshoot with HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor tool to diagnose and fix scanning issues automatically.

Test on a Different Device

  • Try scanning from another device to determine if the issue is with the printer or the original device.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
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