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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-20-2024 05:36 PM

HP Recommended

Hi,
I am unable to scan multiple sheets into a single PDF document. I'm using HP Smart, but I don't see the option to add a new sheet to scan like a few solutions suggest.

I use a Macbook Pro, macOs Sonoma 14.3.1 and a Laserjet Pro MFP M277dw printer.

Thanks.

 

Category:
3 REPLIES 3

‎02-21-2024 07:51 AM

HP Recommended

Hi,

you have to reduce the resolution to 300 or less.

Kind Regards
Andr-1611

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‎02-21-2024 08:37 AM

HP Recommended

Unfortunately, it doesn't change anything.

I am sending you below a test sheet that I scanned. We don't see anywhere where I can add a second sheet.

***sorry my settings are in French.

 

li_0-1708529558880.png

 

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‎02-21-2024 12:39 PM

HP Recommended
@Ôli wrote:

...


***sorry my settings are in French.

No problem

 

  1. Have you installed this software?
    Install HP Easy Start 

  2. HP Smart is used
    look here How to scan with an HP printer 
    Do you have the correct, current version?

Your screenshot looks a little different.
I think you need a new version.

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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