Unable to scan using HP Smart application.

[AP01PH]

My device - HP Deskjet 2331 Printer. Since I bought it, I was able to scan and convert documents into PDFs using the HP Smart application. But since a few days from around 20/06/2024, HP Smart app does not allow me to scan. It shows "Could not connect to the scanner". However, I could use scanner in other software. I am very very unhappy because of this problem. I request HP if there could be any solution to this problem.

[Raj_05]

Hi @AP01PH,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating that you're unable to scan using the HP Smart application despite the scanner working with other software. Here are a few steps you can try to resolve the issue.

• Restart Devices: Sometimes, a simple restart of your printer, computer, and the HP Smart app can resolve connectivity issues.
• Check Connections: Ensure that your printer and computer are connected to the same network. Connectivity issues can sometimes cause scanning problems.
• Update HP Smart App: Make sure you have the latest version of the HP Smart app installed on your device. Updates often include bug fixes and improvements.
• Update Printer Firmware: Check if there are any firmware updates available for your HP Deskjet 2331 printer. Updating the firmware can sometimes fix scanning issues.
• Reinstall HP Smart App: If updating doesn't work, try uninstalling and reinstalling the HP Smart app. This can resolve any corrupted files or settings causing the problem.
• Check Firewall and Security Software: Sometimes, firewall or security software settings can block the HP Smart app from communicating with the scanner. Ensure that the necessary permissions are granted.

These steps should help in diagnosing and fixing the issue with scanning through the HP Smart application.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support