• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-19-2021 11:00 AM

HP Recommended
Product: HP 6600
Operating System: Microsoft Windows 10 (64-bit)

I have had both a MacBook Pro and HP 6600 all in one (printer/scanner/Fax/copy) for several years and have been able to print, copy, and scan without issue.  I recently downloaded OS 10.15.7 on my MacBook Pro and suddenly am unable to scan.  Initially I would get the following message:

 

"HP Scanner 3" will damage your computer

 

After downloading the HP software and attempting to scam from that, I wasn't even able to open the utility.  I received the following message:

 

"HP Utility" will damage your computer

 

I'm baffled as to why, after several years, I'm unable to use the scanner function.  Has anyone else with a MacBook Pro who has downloaded OS 10.15.7 reported this problem?

Category:
1 REPLY 1

‎02-23-2021 04:40 PM

HP Recommended

@DaveinMadison

 

I reviewed your post and I understand that you are facing issues scanning from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to print from the computer?

 

Meanwhile, I recommend you use the HP Smart App to scan. Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/ish_2073929-1413451-16

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.