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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
DaveinMadison
New member
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Message 1 of 2
127
Flag Post

Unable to scan

HP Recommended
HP 6600
Microsoft Windows 10 (64-bit)

I have had both a MacBook Pro and HP 6600 all in one (printer/scanner/Fax/copy) for several years and have been able to print, copy, and scan without issue.  I recently downloaded OS 10.15.7 on my MacBook Pro and suddenly am unable to scan.  Initially I would get the following message:

 

"HP Scanner 3" will damage your computer

 

After downloading the HP software and attempting to scam from that, I wasn't even able to open the utility.  I received the following message:

 

"HP Utility" will damage your computer

 

I'm baffled as to why, after several years, I'm unable to use the scanner function.  Has anyone else with a MacBook Pro who has downloaded OS 10.15.7 reported this problem?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post
HP Recommended

@DaveinMadison

 

I reviewed your post and I understand that you are facing issues scanning from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to print from the computer?

 

Meanwhile, I recommend you use the HP Smart App to scan. Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/ish_2073929-1413451-16

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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