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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-15-2020 05:42 PM

HP Recommended
Product: HP Scanjet 5590
Operating System: Microsoft Windows 7 (64-bit)

I recently installed my new HP Scanjet Pro 2500 f1.  Now I'd like to ask what software (e.g. drivers and such) can I remove from my control panel.  Here's a list of my possible candidates.  Please confirm and let me know if I've missed any.

Commercial Scanjet 5590 TWIN Driver

Imaging Device Functions 13.0

Photosmart Essential 3.5

Solution Center 3.5

Update

Scanjet 5590 Corporate 11

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2020 06:00 PM - edited ‎01-15-2020 06:04 PM

HP Recommended

@nhmartens 

Hello,

In order not to make you make a mistake, I suggest you to follow steps 2 and 3 of the HP document below.

https://support.hp.com/us-en/document/c03132079

I remain at your disposal in case of need.


Best regards, 😎



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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‎01-15-2020 06:00 PM - edited ‎01-15-2020 06:04 PM

HP Recommended

@nhmartens 

Hello,

In order not to make you make a mistake, I suggest you to follow steps 2 and 3 of the HP document below.

https://support.hp.com/us-en/document/c03132079

I remain at your disposal in case of need.


Best regards, 😎



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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