Update printapps does not work anymore on HP Officejet Pro 6960

[Whoopiee]

OS is Windows 10 - but I don't know if it's 32 or 64bit - therefore unknown.

I bought this printer about 2 months ago and it's connected via LAN.

From day one everytime I started the printer, the app "Scan to e-mail" was not there

However, I found that when I updated the printapps via Apps, it appeared again for me to use.

Since yesterday this won't work anymore - System tells me it cannot update the printapps, try again later.

What should I do? I already re-installed the printer ... no result.

Thanks!

[greenturtle]

Hi,

Thanks for using the HP Forums.

Have you setup the Scan to Email apps?

If not, the following resource will be useful:

HP Officejet Pro 696x / 697x series :  Set up & use Scan to Email apps

Hope that helps!

[Whoopiee]

I've used Scan to email until the day before yesterday.

I've looked at the Youtibe video you suggested.

At 1.45min he arrives at updated print apps, I just get the notification : Failed to update, try again later ...

Sorry, this did not solve the issue.

[greenturtle · Accepted solution]

Hi @Whoopiee

If it's not able to update, it's either the Printer have disabled the Web Services or the HP Server is having issues.

Check out this post on Web Services:

https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/Pro-Tips-Troubleshooti...

Also, do ensure that the printer is connected to the network.

Thanks.

[Whoopiee]

Hi Dean,

Webservices were enabled and network connection was o.k.

However, I removed the printer from my account, then added it again and now it seems to be working again.

Thanks for your help!

[greenturtle]

Hi @Whoopiee,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!