Updated all software and drivers but no scanning options so I cant scan FROM my pc - help!

[MEvo]

Can someone please help and tell me where I obtain the scanning software so I can scan via my pc please? 

All I have in the HP Folder is HP Envy 5640 Series (which is just connect/reconfigure wifi) and HP photo creations and HP Twain plus HP Smart (which I think is more of an app so no use on my pc)

Nothing that opens up a "scan" page.....Maybe I have downloaded the wrong files??....any (simple!) help gratefully appreciated, thank you 

[Dragon-Fur · Accepted solution]

@MEvo 

Not sure what you have installed though it is certainly possible you have the right software but have lost track of the HP Scan bits.

Your Full Feature Software here:

HP ENVY 5640 e-All-in-One Printer series Full Feature Software and Drivers 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Side Bar:

• The printer software was released in April of 2019.
• Photo Creations was retired in November of 2019 - it will show up as a shortcut but the Photo Creations software won't work.  Clear / remove the Photo Creations shortcut from the Desktop.
• After you get the Full Driver printer software installed, HP Smart Windows is much "smarter" and more useful.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Next

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Next

Download and Save the printer installation package for the “Full driver”

Next

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using USB > Connect the USB cable when instructed (toward the end of the installation)
• After the software is installed, Restart the computer and log in

What to expect:

If the full driver printer software is (already) installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

In addition, the installation of the software places two shortcut icons on the Desktop.

The Printer Assistant icon is named for the printer (Print and Scan + Tools)

The HP Scan icon is also part of the printer software - this software can be called from within the Printer Assistant, started from its Desktop icon, or started from the HPScan executable located in the software folder > Bin

• C:\Program Files (x86)\HP\PrinterName\bin

Example:

Programs_and_Features_Printer_Desktop_Icons_3

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5644 e-All-in-One Printer 

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[MEvo]

Thank you!!

[Dragon-Fur]

@MEvo 

You are welcome.

Happy Printing!

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"