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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-28-2024 06:25 AM

HP Recommended
Product: LaserJet 3101fdw

Hi, 

I just purchased a Surface Laptop 7 with Snapdragon ARM chip and an disappointed to see that the HP Smart and HP Scan software is incompatible with my HP LaserJet 3101fdw multifunction printer. While I got the printer to work with the driver, the Scan and Fax software does not, and that significantly reduces the utility of the printer since certain functions are not maximized.

 

The ARM chips have been out for a number if months now and seems left that HP still hasn't come out with an update to make the software work.

 

A few questions: 

1. When will HP come out with ARM-compatible versions of the HP Smart and HP Scan Software? 

2. What do you recommend using now for scan software as an interim solution until the official HP software is updated? The Scan software that comes with Windows 11 is severely lacking!

3. Are there work arounds to get the software to work? 

 

** I installed the universal print driver and the printer prints but I want a more robust HP software to control the Scan and Fax functions from my laptop **

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2 REPLIES 2

‎11-29-2024 12:11 AM

HP Recommended

For scanning you could try using Webscan or scanning to a USB memory stick. The user guide provides several scanning options not dependent on the HP software. https://kaas.hpcloud.hp.com/pdf-public/pdf_5512113_en-US-1.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-29-2024 07:21 AM

HP Recommended

By right, HP should update their software to ARM-based or at least have it be compatible with ARM hardware. Seems lazy on they part

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