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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-06-2021 08:43 AM

HP Recommended
Product: OfficeJet 4500
Operating System: Microsoft Windows 10 (64-bit)

This is a whine to HP:  Folks, did you do NO usability testing on the Scan and Capture app before releasing it?  No ability to rotate individual pages, no ability to rearrange pages relative to each other.  This is a giant step backwards from the Solution Center.  Shame!

Category:
1 REPLY 1

‎04-06-2021 09:09 AM

HP Recommended

Hi,

Please try HP Scan Extended, I believe you should find it much more useful for your needs:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

 

Shlomi



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