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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
ZUHAIRIT
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Username or password is incorrect. Ensure both user account and password are valid

HP Recommended
HP color laser jet Pro MFP M277 dw
Microsoft Windows 10 (64-bit)

Hi Dears,


I have problem when I trying to setup scan to E-mail on my HP m277dw, I was used many server like google, yahoo with correct smtp server of them, but the problem that always showing me is (Username or password is incorrect. Ensure both user account and password are valid)!!, FYI I'm so sure about the username and password because I log in to the account already.

 

your prompt answer shall be so appreciated.

 

Regards,

 

2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
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@ZUHAIRIT here's what you need to do:

(Follow the below steps for performing a hard reset)

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

       NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

These steps are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and makes your router secure and hack proof.

  1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. More Wireless Printing help is here (Windows solution 4, static IP).
  2. Verify in the printer that 'Auto Off/Sleep' is disabled.  Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printers Properties.
  3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
  4. If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 at the Alternate DNS server. 
  5. Verify the printer is on the latest firmware by checking with the HP Support site.

In the router: (Refer to your router manual for information) 

  1. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 
  2. Set router to 20Mhz only, or 145Mbps depending on router. 
  3. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 
  4. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why, search the web).
  5. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same, they must be different for all bands, even for any Guest networks.
  6. SSID broadcast must be enabled.
  7. Save all settings. Power off both, wait 2 mins.  Power on router wait 2 mins. 
  8. Power on printer and verify it reconnects to router. 

Windows 7/8/8.1 & 10 - Is Network Discovery on or off?

  1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
  2. Under Home or Work (current profile) / Network Discovery.
  3. Select "Turn on network discovery" and save changes.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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SERGE69
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Hi, Im trying to set up Scan email, and i keep getting the same message: Username or password is incorrect. Ensure both user account and password are valid.

 

I tried different email addresses, each time i save and test i get the same notice: Username or password is incorrect. Ensure both user account and password are valid.

 

I'm on a Mac, i followed Scan Email Set up instructions and i know my user name and passowrd is corret.

 

Any advice? 

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