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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-24-2021 02:01 AM

HP Recommended
Product: OfficeJet Pro 8020
Operating System: Other

I've spent hours now trying to find out how to scan more than 1 page into a document, which is what my 9 year-old Canon printer (which this replaced) was perfectly able to do (asking me to add another page, repeatedly, until I'd scanned everything and a single PDF scan was produced).

 

I get the impression via these frustrating hours of researching this for the HP OfficeJet that apple MAC users are very minimally catered for with this printer, which is enormously disappointing to experience in 2021.

 

Please advise if there is any way of getting this basic function (of scanning multiple pages into one document, rather than being restricted to one page, only) to work?!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2021 03:08 PM

HP Recommended

I do not have an 8020 but a 9015 which is similar.

When using HP Smart, in the scan window, you should have an "+Add"  button in the upper right corner between View and Edit.

 

This will allow you to add additional pages when scanning.  Then you can save all the added pages into a single file.

 

Screen Shot 2021-02-24 at 3.04.23 PM.png

 

While I may work for HP Inc, the views and opinions expressed here are my own.

View solution in original post

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3 REPLIES 3

‎02-24-2021 03:08 PM

HP Recommended

I do not have an 8020 but a 9015 which is similar.

When using HP Smart, in the scan window, you should have an "+Add"  button in the upper right corner between View and Edit.

 

This will allow you to add additional pages when scanning.  Then you can save all the added pages into a single file.

 

Screen Shot 2021-02-24 at 3.04.23 PM.png

 

While I may work for HP Inc, the views and opinions expressed here are my own.
1 person found this reply helpful
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‎02-24-2021 06:27 PM

HP Recommended

Hi.  You're quite correct!  20+ years working in Technology and I didn't notice that "+Add" option appearing after the first page has been scanned.

 

Many thanks!

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‎04-15-2021 01:32 PM

HP Recommended

Hi,

When I want to scan more than one page to my email there isn't an option to add more pages or a "+" that shows up. It just scans the one page and then tells me it has scanned to email.

Help! I hate this printer!

Jill

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