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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-17-2019 01:14 PM

HP Recommended
Product: officejetpro 8600
Operating System: macOS 10.14 Mojave

With HP Easyscan, i want a very high resolution scan--600dpi.  I used to be able to change the dpi to 600 and now the only option seems to be 200 dpi and that is not enough.  Is there a way to increase the resolution when I scan an image?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2019 10:58 AM - edited ‎03-19-2019 11:00 AM

HP Recommended

@Rshalf

 

I believe HP Easy scan has an option to increase the scan resolution. The following steps should help you increase the scan resolution:

1.) Open HP Easy Scan.

2.) Click Presets and select Edit Settings.

 

3.) Click Resolution and change it to 300 or 600.

 

 

4.) Click Done.

5.) Try to Scan.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

View solution in original post

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4 REPLIES 4

‎03-19-2019 10:58 AM - edited ‎03-19-2019 11:00 AM

HP Recommended

@Rshalf

 

I believe HP Easy scan has an option to increase the scan resolution. The following steps should help you increase the scan resolution:

1.) Open HP Easy Scan.

2.) Click Presets and select Edit Settings.

 

3.) Click Resolution and change it to 300 or 600.

 

 

4.) Click Done.

5.) Try to Scan.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎03-20-2019 07:14 AM

HP Recommended

It worked!!! Thank you!

 

 

Was this reply helpful? Yes No

‎03-20-2019 07:15 AM

HP Recommended

It worked!!! Thank you! Why did the hp support page not have that solution?  It was so easy!

 

 

Was this reply helpful? Yes No

‎03-20-2019 01:08 PM

HP Recommended

You are welcome! Glad to hear that the issue is resolved.

How to Scan (Mac) support document should have instructions to change resolution settings. The support document is available here. 

If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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