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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎07-17-2022 07:51 PM - last edited on ‎07-20-2022 06:15 AM by Retired

HP Recommended
Product: Photosmart S20
Operating System: Microsoft Windows 10 (64-bit)

Following the instructions from the thread that is closed with the same title, I find that setup goes West after running ps804.  It never gets to opening a browser window or the help error.  I tried compatibility settings on the setup.exe for XP sp3 but no difference.  I also tried different default browsers to see if that might be locking it up, but that did not help.

 

I also tried VueScan from Hamrick, that also did not recognize the S20 regardless of whether I used the Microsoft USB scan driver of the Hamrick Photosmart driver.

 

I thought maybe I could bring this out of an old drawer and start it up again, but I guess not.

(I do own it but HP doesn't show it as a valid serial)

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