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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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When I try to copy a document using the printer's onboard touch screen I get an error message telling me that I have envelopes loaded in the paper tray even though there is letter size (8.5 x 11) paper in the tray. I changed the size of both the input and output to 8.5 x 11 but the changes don't stick.

 

What am I missing?

1 REPLY 1
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Hi @astepper,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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