VOIP Fax recieves can't send

[rmarlow]

I have an 8610 all in one printer connected through a SPA112 VoIP Adapter.  I am able to recieve Faxes but when I try to send it starts with dial tone and goes straight to a busy signal but continues to dial.  Is the something I am missing, I have talk to my provider and they help me get it where I can recieve.  I have another 8610 that I successfully used the fax with the SPA112 VoIP Adapter.

[Dvortex · Accepted solution]

Hello, @rmarlow – Greetings!
 

Thanks for stopping by the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

Please check the VOIP fax settings here: http://hp.care/2fyuoOi

If the issue persists, you can try changing the settings for ECM, and Fax speed settings. You can check the settings here: http://www.voipmechanic.com/voip-fax-settings-hp.htm

NB: HP fax products are designed to work with ordinary analog phone service, HP cannot guarantee that the HP fax product will work with a VoIP service.
 

Those steps should do the trick, let me know the outcome

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Paul1128]

I do not have VOIP. My fax is connecetd to a phone line

[rick-s]

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

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