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[keithg11]

Yesterday I reported 3 queries to HP re my printer via HP Printer & Scanner Doctor , to date I have heard have not received any information apart from an acknowledgment yesterday. Any advise please.

[Dragon-Fur]

@keithg11 

Welcome to the HP English Community --

Personally, I was not aware that you can submit a Warranty request to HP Support using the Print Doctor.

That said, I don't use the Doctor -- I cannot comment on whether you should have heard back by now.

Should what you did not work for any reason,

If the printer is still in Warranty,

And

If you believe the issue is hardware - something covered by the limited hardware warranty,

Do contact HP Support -- submit a request for help.

Stroll down to see submission Contact information...

OR

If your device is not in Warranty,

and / or

The device is in Warranty but the issue is not a hardware failure (as might be covered for repair),

then

You may ask for help here in the Community.

You (will) need to provide at least some detail on the printer model, the OS / version, what you think is wrong, and perhaps what you have tried to fix the issue on your own.

===============================================

Want to know what HP says?

Contact HP Support.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

Printer Software - 123.hp.com - Printer setup from the HP® Official site

Do not be a victim.

Stay vigilant.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

🎄

[keithg11]

Thank you for your help. Since posting the system seems to be healing itself, do not ask me why or how, I have no idea whatsoever,  anyway thanks for responding. 

[Dragon-Fur]

@keithg11 

You are welcome.

Good that the issue seems to have resolved itself.

It happens.  Smiling.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

🎄