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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP 9025

Getting a vertical line when scanning using automatic document feeder. Using the bottom manual bed scan does not produce the line. Since the ADF has its own scanning element I decided to replace the Automatic Document Feeder (ADF) with a New HP unit. This was quite a challenge and took 2 hours but was successful. To my dismay the line still occurs!! The only other option is the Control Board. I searched for a new control board but was not successful. Not sure what else to do. I really like this printer and it is one that will do automatic double sided scans. When it does the double sided scans the vertical line shows on one side only. BUMMER.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I thought I had cleaned this but I guess I did not bare down enough. Also I used some cleaning solution. The mark was very hard to see unless I looked at it from about a 45 degree angle. BUT, that was it! I thought the top ADF right above this was the "scanner" element. But I guess it is just a light?? Anyway THANK YOU. I now have a clean scan from the ADF.

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2 REPLIES 2
HP Recommended

Did you clean the scanner glass for ADF?

 

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HP Recommended

I thought I had cleaned this but I guess I did not bare down enough. Also I used some cleaning solution. The mark was very hard to see unless I looked at it from about a 45 degree angle. BUT, that was it! I thought the top ADF right above this was the "scanner" element. But I guess it is just a light?? Anyway THANK YOU. I now have a clean scan from the ADF.

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