Vertical lines threw a scan

[Gregg71]

I went to scan sometime last night to email to a friend and the scan showed so many vertical lines the item could not be seen well?  Please help?

[senan6806]

@Gregg71

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Most of the scan quality issues can be resolved by power resetting the printer, cleaning the scanner glass and scanner lid. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the scanner glass and lid, refer to step 2 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) Try to scan.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!