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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-16-2016 04:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have used the scan function on my Pavilion laptop and HP PSC 1300 printer since a long time.

Since the last Windows 10 update I cannot scan anymore. It always asks for the WIA driver.

I tied to download from Microsoft - did not work.

 

What can I do???

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2016 02:49 PM

HP Recommended

Hi! @jackquestion, Welcome to HP forums!


As you mentioned after the windows 10 update you are unable to scan from your printer anymore.

 

Don't worry and give this a try.

 

Download and install HP scan and capture app on your PC and try scanning again.

 

Refer this article to know how to use HP scan and capture app using this link.

 

 

Let me know how it goes!

Have a wonderful weekend ahead! 🙂

A4Apollo
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎12-16-2016 02:49 PM

HP Recommended

Hi! @jackquestion, Welcome to HP forums!


As you mentioned after the windows 10 update you are unable to scan from your printer anymore.

 

Don't worry and give this a try.

 

Download and install HP scan and capture app on your PC and try scanning again.

 

Refer this article to know how to use HP scan and capture app using this link.

 

 

Let me know how it goes!

Have a wonderful weekend ahead! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No

‎12-21-2016 10:25 AM

HP Recommended

Thanks Chetan

 

Your suggested solution works excellent.

Was this reply helpful? Yes No

‎12-21-2016 12:46 PM

HP Recommended

Hi! @jackquestion, thanks for your response and time.

 

I am glad to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

 

Take care,            

Happy Holidays! 🙂 

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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