WIA driver for scanning

[esprangers]

PC cannot find the printer for scanning from certain softwares.  Need a WIA driver to be installed apparantly.

I can print or scan from HPsmart app but not from some specific software and their helpdesk said the problem is with  Wia Driver hp officejet pro 9120e Series

Where can I find this and will this solve the problem

[Garp_senchau]

@esprangers,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check if WIA Service is Running:

• Press Win + R, type services.msc, and hit Enter.
• Scroll down to Windows Image Acquisition (WIA).
• If it's not running, right-click and start it.
• If it's running, right-click, select Restart, and set Startup Type to Automatic.

Update or reinstall the WIA driver:

• Press Win + X → Device Manager.
• Expand Imaging Devices or Print Queues.
• Find HP OfficeJet Pro 9120e, right-click it, and select Update driver → Search automatically.
• If no update is found, go to HP’s official support website and download the latest driver package for your printer.

Install the WIA Driver:

• Go to HP’s support website and download the Full Feature Software and Driver for your printer model.
• Restart your PC after installation.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,