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    Information
    Need Windows 11 help?
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    Windows 11 Support Center.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

Hi!
I'm getting WIA error code 800706BE when trying to scan from NAPS2 with HP Color LaserJet CM2320fxi MFP on Windows 11 (on another Windows 11 computer it is working) Windows built-in scanner not working either. Nothing changes if I run the WIA driver manually. I'm using Windows 10 drivers from 2014 (the latest scanner driver. It is too old for a universal scanner driver since the setup doesn't find the printer.)
Long wait on connectionLong wait on connectionThe errorThe error

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