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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

When I installed the full software for my HP 6978 printer, a desktop shortcut was created to access the printer.  However, what I really, really need is a shortcut directily to "scan from scanner".  

 

And, is there a way to default to .pdf rather than the .jpg the scanner is  now defaulting to?

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Open File Explorer and browse to drive C under 'This PC'.

Open Program Files (x86), then open the HP folder and the printer model folder.

Open the bin folder, thereright click HPScan.exe and select Send to > Desktop.

 

When you open the HP Scan software it defaults to Save as JPEG or you may refer to scanning from the printer itself?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

6 REPLIES 6
HP Recommended

Hi,

Open File Explorer and browse to drive C under 'This PC'.

Open Program Files (x86), then open the HP folder and the printer model folder.

Open the bin folder, thereright click HPScan.exe and select Send to > Desktop.

 

When you open the HP Scan software it defaults to Save as JPEG or you may refer to scanning from the printer itself?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thnak you so much for the solution - turned out the full software had not be downloaded for my printer.  When I did that, I was able to set up the scan.exe on my desktop and the pdf/jpg question resolved itself.

Thank you again.

HP Recommended

Good solution but how does this work for Windows 7?

HP Recommended

I am using this printer HP 2130 Serial no. [edited] since 2016, Lately i purchased Laptop with window 10. The printer icon is on the desk top but when it is clicked i do not get printer as well as scan icon to proceed with, However the printer is taking printer it the comand is given by Pressing P / printer image on the site, Pl help me as to how to get the icon on desktop screen to facilitate the required need.

Thank you

HP Recommended

No soft ware has been loaded, I feel that it disappear when i was fiddling with it . Ealier it wa workin very well with the same setup.

HP Recommended

Thanks a lot.  I had to buy a new computer since my old Dell crashed on me and I used to have the shortcut for just the scanner.  I have been trying for a week to figure out how to get this shortcut back without opening the whole printer dashboard.

 

Thanks!

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