Warranty for HP DeskJet 3755 All-in-One Printer

[DG2b89]

We purchased this printer earlier this year, but the warranty status shows expired.   The scanner function does not work well, and we need to get this fixed, or exchanged for a model with a reliable scanner.

We have a support case opened for this issue, but have had no communication from HP other than the fact that the case is open.

How is the warranty expired since this is less than a year old? 

What is the factory warranty for HP printers?

Is there a way to communicate directly with Support regarding our existing case?

[DG2b89]

HP simply closed the case that we opened regarding our defective printer, which is less than a year old.  Does anyone know a way to get in touch directly with support?  The only options we're finding for support assistance point us to these forums.

[Raj_05]

Hi @DG2b89,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute:

https://support.hp.com/hk-en/document/ish_2534210-1364541-16

Also please refer to the below link to check the warranty status.

https://support.hp.com/in-en/check-warranty

I hope this helps.

Take care and have a good day.

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Alden4
HP Support