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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-31-2022 08:54 PM - last edited on ‎11-01-2022 08:05 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

1.  Online warranty check shows that my warranty expired in March 2022.  However I purchased the printer new from a store in August 2022.  How do I fix that.

 

2.  The main problem comes when I scan from the printer, the program shows a complete scan, but when it it transferred to a file on my computer all that shows up is a blank file.  How do I correct the problem.

3 REPLIES 3

‎11-01-2022 03:56 PM

HP Recommended

First, clarify the warranty claims with the seller. The way you described it, in fact your printer is out of warranty, you bought a used printer without warranty.
Is that what you wanted?

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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‎11-01-2022 07:26 PM

HP Recommended

I purchased a new printer, in a sealed box, from a reputable store (Fred Meyer/Kroger).

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‎11-01-2022 07:42 PM

HP Recommended

If you failed to register your purchase when made then the expired warranty ID due to the fact that the warranty start date is still based on date of manufacture not purchase date. You can try registering your product here https://register.hp.com/.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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