Web Services

[Briana1994]

I am trying to find my claim code from Web Services and when I print, my email shows up but now claim code. HELP! 

[Kumar0307]

@Briana1994, Welcome to the HP Support Community!

I'm afraid this could be a hardware issue with the printer. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Also. check for any jams inside the printer. Make sure the print carriage is able to move freely.

Refer to the steps mentioned in this document.

Let me know how this goes.

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