• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-02-2020 06:31 PM

HP Recommended

I have updated my OfficeJet 8620 to the latest firmware and drivers already trying to solve this.  No luck.

The issue occurs when doing a web scan to a .PDF file using the ADF.   The PDF file that shows up in the web browser (I've tried Chrome, Firefox, IE, Edge - all produce the same error).

When the scanned PDF document appears in the web browser, sometimes it is blank, or if it is not, when I save the PDF from the web browser to a file, and open it with Acrobat DC on my computer, it produces an error that says error reading stream.   If I send the PDF files to anyone else, the PDF is blank when they open it.

I have tried opening the PDF with other PDF -capable apps, and they all seem to have the same problem reading the PDF file generated by the web scan on my OfficeJet 8620.   Error reading stream.    

Category:
3 REPLIES 3

‎10-05-2020 11:10 AM

HP Recommended

Hi @PR_HP_59,

 

I'd like to help!

 

Are you make copies using the ADF?

 

Have you tried scanning other file formats?

 

Have you tried opening the PDF files using a browser to check ?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

 

Was this reply helpful? Yes No

‎10-06-2020 10:38 AM

HP Recommended

I am not making copies using the ADF.   I am simply scanning an already printed document to a new .PDF file using the ADF and the webscan option in a web browser.

 

If you are using the ADF and webscan, you CANNOT SELECT a different file format to scan to.   The webscan option only lets you select PDF as a file format.   You have to change the ADF to the GLASS option to scan to a different file format, which doesn't let you scan more than one page at a time.   Scanning one page through the ADF to a .PDF file seems to work fine.   It's only when scanning multiple pages that the issue occurs.

 

Opening a multi-page PDF document (created by scanning to a PDF with the webscan feature) in a web browser sometimes (but not always) opens normally.

 

 

Was this reply helpful? Yes No

‎10-06-2020 01:58 PM

HP Recommended

What the operating system on your computer?

 

Have you tried scanning using HP Smart or HP software?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->