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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
mikaylasheri
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Webscan disabled

HP Recommended
HP Officejet Pro 8610
macOS 10.15 Catalina

I get this message when I try to set up webscan "You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer"

 

I am both of these things and I cant figure out a way to re-set it up. It has worked in the past, but now it no longer works.

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Dragon-Fur
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HP Recommended

@mikaylasheri 

 

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

  • Open your favorite browser > type / enter Printer IP address into URL / Address bar
  • Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
  • Click Apply to save any changes

Next

  • Tab Scan > Webscan 
  • Set up Webscan the way you want it - for example, set the Source to ADF - Scan a test document using Webscan

 

Examples

EWS_9025_Webscan_Settings_Security_Administrator_2EWS_9025_Webscan_Settings_Security_Administrator_2EWS_9025_Webscan_1EWS_9025_Webscan_1

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8610 e-All-in-One Printer series 

 

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Dragon-Fur

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