Webscan from EWS not enable

[Shafik4]

HI 

I seem to have an issue with scanning as the HP smart states 'couldn't connect to scanner'.

i have followed the instructions and i identified the webscan from EWS is not enable under advance setting. 

I tick on it but when i press apply it does process it but then when i go back it goes to not enable again. please see below. 

[Dragon-Fur]

@Shafik4 

Welcome to the HP User Community.

Webscan is not related to HP Smart.

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For those reading -

Webscan is part of the Embedded Web Server (EWS).

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser - Webscan

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Webscan

If Webscan cannot be enabled, the printer is not connecting to your network and to your computer.

Try / Consider:  Restart everything, including the router that controls your network.

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If you use VPN, make sure it is switched off when you try to install / enable software!

HP Smart...

Start here:

HP Printers - Scanner not found or connected (Windows, Mac)

After the application is uninstalled,

Restart the computer and sign in.

"Get" a new copy of the application from Microsoft Store

Continue in the Troubleshooting and check the Windows Image Acquisition settings

Details...

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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