Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-18-2023 10:27 AM

HP Recommended

@Sandytechy20

 

Is it possible to get any more support on this please as the driver refresh did not work?

Was this reply helpful? Yes No

‎05-29-2023 03:39 AM

HP Recommended

Hi ! you right, the issue is coming back..

Was this reply helpful? Yes No

‎05-29-2023 03:52 AM

HP Recommended

I just had to buy a new scanner eventually as I really need one I can use. Didn't get a HP one though due to the lack of support available here.

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-29-2023 04:09 AM - edited ‎05-29-2023 06:55 AM

HP Recommended

so bad... it is a windows driver issue, i have no problem using android app...

 

edit: i have just updated windows with may 2023 kb5026435 and it now work again, for that time i mean, i will try again on a next reboot

Was this reply helpful? Yes No

‎06-01-2023 09:29 AM

HP Recommended

@para55

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-05-2023 02:12 AM

HP Recommended

The problem hasn't been solved yet, now i'm scanning with IrfanView (WIA driver).

Was this reply helpful? Yes No

‎06-05-2023 01:09 PM

HP Recommended

Hi @Franciskan,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎06-14-2023 04:08 AM

HP Recommended

not working also, i will contact you

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.