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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-07-2022 07:57 AM

HP Recommended
Product: HP OfficeJet Pro 6970 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hello. 

 

I have an OfficeJet Pro 6970 whose software is up to date. I am trying to operate it from a MacBook Air M1 whose software is also up to date -- it has Monterey 12.1 right now. When I try to open the scanner I am told there is a -21345 error and that it failed to open a connection. I see there has been dialogue on that issue before but there links provided in that discussion no longer work. The general thrust seems to be that I need to update my drivers but I can't seem to work out how. 

 

I look forward to some help. This came out of nowhere and has taken me hours to look into.

 

Paul782 

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3 people had the same question
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