When I save a scanned document, it does not look like my document. HP Smart does not work either.

[ScottishTerrier]

Why does my saved scanned document look jumbled from the scanned pages.  My scanner is useless now.  I had HP Smart app loaded and it did not work either, so I deleted it and still no help.

[Dragon-Fur]

@ScottishTerrier 

First, please read and heed our public service announcement -

Welcome to the HP English Community --

-------------------------------------------

<< Warning - Read >>

Do not trust Tags or Links added to Community Posts by new members that direct you to contact a phone number, email, chat, or social media.

HP Support does not make use of Community "Tags" or "Call us" links from new members.

HP Support does not free post support phone numbers as usernames nor does HP Support free post Chat links.

Your computer is not full of bugs.

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

-------------------------------------------

---

@ScottishTerrier wrote:

Why does my saved scanned document look jumbled from the scanned pages. 

My scanner is useless now. 

I had HP Smart app loaded and it did not work either, so I deleted it and still no help.

---

Answer

"Why" questions can be impossible to answer -- remote diagnosis is always more difficult, in my opinion.

If HP Smart and other scan software cannot properly scan the content when used with Preset "Document", then the most common source of the problem might be one of translating the content into something the application can understand.

Bar codes do not translate, for example.

If the content won't translate, not at all, then your option might be to scan the data as an Image / Photo.

It cannot be handled as a PDF file in that case, but the could be printed.

What about HP Smart?

HP Smart is optional, in fact; not using or even uninstalling the application is, of course, a matter of choice.

Example - HP Smart - Windows - Scan

HP_Smart_Win_Scan_Document_Save_12

=======================================================

Not sure else you might have tried.

The options are only as limited as are the applications or software you can find for the task.

Some of the Common -- and generally recommended -- options are included below.

Ignore anything unwanted, not relevant, or not useful.

=========================================

Printer Software

HP Scan / HP Universal Scan as available in your printer's website category Software & Drivers

Generally, if you install the Full Driver (includes HP Scan), you don't need to also install HP Universal Scan -- That said, your Windows 11 system will tolerate both of the Scan software programs installed on the same system.

Example - HP Scan - Original Format - Part of the Full Driver software

Main Menu - More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_13

Example - HP Universal Scan - Both printer model and OS / version dependent

HP_Universal_Scan_Menu_4

Also recommended to be tried --

------------------------------------------------------------------

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

“Get” the application from the Store >  Windows Scan

Help File: Install and use a scanner in Windows 10

Example - Windows Scan - Options

Windows_Scan_Options_2

=============================================

 Webscan / Web Scan using Browser and the Embedded Web Server - EWS

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

NOTE: Webscan / Web Scan is not available on Laser printers

First Time Use Only – Standard EWS - Enable Webscan

• Open your Browser > Type / enter the Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Next,

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan

General Example - Embedded Web Server - EWS - Webscan / Web Scan

View / Adjust printer functions and features

EWS_9025_Webscan_7

===============================

Message Content References

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only

Ask if you need additional help / information to install / reinstall the printer software

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

• HP OfficeJet Pro 9019e All-in-One Printer
• HP OfficeJet Pro 9019/Premier All-in-One Printer

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"