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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Regnar
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Message 1 of 2
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Flag Post

When I scan using HP Cloud Scan, does the document transit through HP servers?

HP Recommended
HP Envy Pro 6420
Microsoft Windows 10 (64-bit)

Hello,

as many in the Community realize, HP is forcing users to use HP Cloud services to be able to scan documents when using HP Scan. Does the documents scanned remain within the own four walls (meaning go through USB directly to the PC) or do they transit through HP servers? For me the later would be an inaccaptable of privacy.

Hope someone can help to clarify.

Thanks

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @Regnar,

 

I'd like to help!

 

The scanned documents do not go through HP Servers, they are directly transmitted to your account.

 

No information will be saved by HP.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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