cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 2
110
Flag Post

When I scan using HP Cloud Scan, does the document transit through HP servers?

HP Recommended
HP Envy Pro 6420
Microsoft Windows 10 (64-bit)

Hello,

as many in the Community realize, HP is forcing users to use HP Cloud services to be able to scan documents when using HP Scan. Does the documents scanned remain within the own four walls (meaning go through USB directly to the PC) or do they transit through HP servers? For me the later would be an inaccaptable of privacy.

Hope someone can help to clarify.

Thanks

1 REPLY 1
HP Support Agent
HP Support Agent
9,244 9,218 628 705
Message 2 of 2
Flag Post
HP Recommended

Hi @Regnar,

 

I'd like to help!

 

The scanned documents do not go through HP Servers, they are directly transmitted to your account.

 

No information will be saved by HP.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation