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Message 1 of 2
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When I scan using HP Cloud Scan, does the document transit through HP servers?

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HP Envy Pro 6420
Microsoft Windows 10 (64-bit)


as many in the Community realize, HP is forcing users to use HP Cloud services to be able to scan documents when using HP Scan. Does the documents scanned remain within the own four walls (meaning go through USB directly to the PC) or do they transit through HP servers? For me the later would be an inaccaptable of privacy.

Hope someone can help to clarify.


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HP Support Agent
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Message 2 of 2
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Hi @Regnar,


I'd like to help!


The scanned documents do not go through HP Servers, they are directly transmitted to your account.


No information will be saved by HP.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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