When I try to scan to E-mail I get “Username or password incorrect.

[Joe_K621]

Dragon-Fur helped me uninstall and reinstall the software package.  Thanks!

When I try to scan to E-mail I get “Username or password incorrect.  Make sure both user account and password are valid”  When I go to E-mail addresses and "test" I'm told there is problem with credentials.  How do I fix this?

[ShlomiL]

Hi,

This is likely caused due to your email security settings.

Could you please let us know what email provider you're trying to use with the printer?

[Joe_K622]

My E-mail is Gmail.

[ShlomiL]

Hi,
A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section, check the "2-Step Verification" velue.

If it is set as "On", create and use an App-Specific Password with the printer:

https://support.google.com/accounts/answer/185833?hl=en

If it is set as "Off", Within the Less secure app access section ensure that the feature is on.

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi

[Joe_K622]

Shlomi - for my HO 8600 printer.  How do I "attach" the code to the printer?

Google sent me the 16 digit code