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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-10-2020 06:44 AM

HP Recommended
Product: ExHp Officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

When I use Scanner in HP Officejet 7612, there is no option for OCR,

but When I use HP Print and Scan Doctor in test mode, the option IS there.

Ho do I get it in HP Smart?  I have installed the complete software for the 7612 at least 2x, no change

1 REPLY 1

‎06-10-2020 08:20 AM

HP Recommended

HI @lilliewilde ,
Welcome to the HP Support Community!

 

Please read this below Frequently asked questions (FAQs)  "How do I save a scan as an editable text file? ".

You have installed this software package: HP Officejet 7610 series Full Feature Software and Drivers ?

 

Hope this helps! Keep me posted.
Andreas

 

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

 

I'm not an employee of HP, I'm as volunteer here.
        
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