When copying a page, my HP ENVY 4520 printer is "slow as molasses".

[Joan01]

My daughter used my printer to scan and print photos.  The next day I went to copy a document and the printer was soooooo

slow.  It prints fine from the computer.  I need help. Does anyone know what I can do to get the printer working normally?

[Dragon-Fur]

@Joan01 

Welcome to the HP Community --

Molasses coated printer is perhaps confused about the paper size and type left after scan and print jobs.

What?

COPY is a function of the printer (in this case) --

That said, the tray and paper settings detected / set by the printer must reflect the size of the paper on which the original document / image is printed (the content you want to Copy).

Remove and reload the paper in the tray according to the instructions in the User Guide - Don't skip Step 5

and / or

Reload the paper and use the Embedded Web Server (EWS) to check / adjust the paper size / type.

=================================

Printer - Tray and Paper

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

General Example - EWS - Tray and Paper

Note to those reading:  Illustration (left side of the example) does not represent a DeskJet printer setup

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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