When cropping a scan, it saves cropped/edited incorrectly

[gingerlex]

Hello, I wonder if someone can help me.

I purchased a MFP 178nw last week after our trusty 5520 series inkjet gave up the ghost. I scan old photos and documents frequently so this was an important feature to have.

Anyway, when I scan a document, and I crop it to my specifications, the saved image/pdf is a far cry from what I had selected.

The document in question is A4 in size that has been folded in half with details on each "page". My scan result is this :

I have tried: updating windows, updating drivers, HP scan doctor and uninstalling/re-installing drivers. No difference. What do I need to press for it to do things the way I want?

[Jay_G24]

Hi @gingerlex,

I'd like to help with the scanning issue.

Scan and edit

Load your documents, complete the scan, and then edit, if necessary.

1. Place the first item you want to scan face-down on the scanner glass, aligning it with the guide at the edge of the glass.

   

2. In HP Scan, click Scan.

   The printer scans your document or photo, and then HP Scan displays a preview.

3. To add pages or scan the other side, click the Add pages icon  on the bottom bar, place the next item face-down on the scanner glass, and then click Scan.

4. Double-click individual pages to rotate, crop, or change brightness and contrast, or click More for advanced options.

5. When you finish editing your scan, click Save or Send.

Settings from a previous scan job might cause unexpected results, such as cropping or blank pages. Before you begin any new scan, make sure you check the scan settings.

• Paper Size: Make sure this setting matches the size of your original scan. If a previous scan was a 4 x 6 in (10 x 15 cm) photo, the scanner might only scan a small area.

• Source: If you previously scanned from the scanner glass and now want to scan from the document feeder, make sure you change the Source setting to Document feeder.

• Page orientation: Load the original according to the guides on your scanner.

  

  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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