• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-25-2021 05:45 AM

HP Recommended
Product: OfficeJet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

Recent windows updates requered updating files shares to SMBv3.  But now Scan to Network Folder no longer functions. 

Saying "enable SMBv1" on all devices is not really an option.

It is time that HP updated there products to support this, including "older" products.  SMB 3 has been around since 2012. In my opinion, given that the last firmware update fo my OfficeJet was in 2018, there is no excuse for SMBv3 support not be there already, and the matter should be addressed (by providing suitable firmware updates). 

If you agree with me - please support this post to help motivate HP to take action.  This will demonstrate HP really does take customer security seriously.

Category:
1 REPLY 1

‎04-25-2021 10:46 AM

HP Recommended

Depending on the age of the device it may never be updated to SMB V3. Some security updates and upgrades are only available on newer machines or Enterprise Class products. The 8600 is not on the list that will be updated.

 

http://h10032.www1.hp.com/ctg/Manual/c05547920

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.